Questions and Answers

Questions and Answers

REQUEST FOR PROPOSALS ("RFP") INDEFINITE DELIVERY, INDEFINITE QUANTITY ("IDIQ") for INFORMATION TECHNOLOGY CONSULTING, EQUIPMENT, TECHNICAL SUPPORT AND MANAGEMENT SERVICES

The District of Columbia Housing Finance Agency (the “Agency” or “DCHFA”) requests proposals for the procurement of Information Technology Consulting, Equipment, Technical Support and Management Services (“IT Goods and Services”) for the Agency’s Headquarters, located at 815 Florida Avenue, NW, Washington, DC 20001. The information and instructions set forth below are designed to solicit responses that will demonstrate your company’s capability to satisfy the Agency’s requirements. Each company is requested to submit its most competitive offer.

The deadline for submission of proposals is Friday, September 29, 2017 at 4:00 p.m. (ET). Five (5) copies of the proposal must be received at 815 Florida Avenue, NW, Washington, DC 20001 on or before the deadline.

PRE-BID MEETING: Companies planning to submit proposals should attend a pre-bid meeting on September 12, 2017 at 2:00 p.m. (ET). The Pre-Bid Meeting will be held at 815 Florida Avenue, NW, Washington, DC 20001.

QUESTIONS ABOUT THIS RFP

Companies may submit questions related to this RFP in writing or by e-mail no later than noon on Monday, September 18, 2017 (ET). All questions shall be sent to Keami Estep, Procurement Manager at kestep@dchfa.org. No oral proposals or oral modifications of proposals will be considered.

QUESTIONS AND ANSWERS:

  1. What is the estimated total budget for this contract?
    a. This is an IDIQ contract with task orders issued for specific statement of works/projects. The budget will be determined at the task order/project level.

  2. How many references are required for the submission of proposal?
    a. Bidders should provide a minimum of three (3) references.

  3. Is there any possibility mandatory to attend the Pre-bid meeting? If yes, then is there any Web-ex option to attend the meeting?
    a. There will be no WebEx option for the Pre-Bid Conference.

  4. Is there any incumbent providing the same services or do you have an in-house team? If there is an existing incumbent, then please share the name of the incumbent along with the budget that was consumed under the contract.
    a. The incumbent vendor is only providing a portion of the services requested in the RFP. The budget for that contract is not applicable to this RFP.

  5. The make and model of the servers, routers, switches and firewalls.
    a. This information will be provided to awardees

  6. The number of servers, routers, switches and firewalls.
    a. This information will be provided to awardees

  7. The make and model of the mainframes.
    a. This information will be provided to awardees

  8. The number of mainframes.
    a. This information will be provided to awardees

  9. The number of workstations / desktops / laptops.
    a. Our stations number < 100

  10. The number and names of the operating systems to be serviced.
    a. Microsoft Windows

  11. As stated in RFP Page No#15 there is a Pre-Bid meeting which was held on Sep 12. We could not attend the Pre proposal conference. Are we still eligible to bid?
    a. Yes

  12. What is the likely date of award? Do you require the same personnel we present along with the proposal to be available at the time of award of the task order?
    a. The award date of task orders will vary based upon the service area. However, we are looking to award the IDIQ contract soon after the close of the RFP and selection process.

  13. Can you please let us know the total number of estimated work hours for each Labor Categories listed in Service Areas?
    a. The estimated number of work hours will vary depending on the project and task orders issued under the IDIQ.

  14. What is the level of expertise is required for key personnel and consultants to perform the job role?
    a. There is no specific level of expertise required. However, proposed candidates should have the relevant knowledge, skills, and abilities to the perform the services requested in the Task Orders.

  15. We are a Houston, TX based company with offices in VA and MD. Is it mandatory to submit the certificate of good standing along with the proposal or can we present this at the time of award?
    a. Certificate of good standing is mandatory with the submission of a proposal.

  16. How many resumes do we need to submit for each service category?
    a. Bidders should submit at least one resume for each labor category proposed.

  17. References: Do we need to submit references of Key personnel or Organization or both?
    a. Both if applicable

  18. Page 9, Section J states that we need to provide pricing as per “Attachment 1 – Pricing Schedule”. Could you please provide the template?
    a. Please see updated RFP document attached.

  19. Enterprise Service Provider :
    • What is the scope of DCHFA LAN/WAN Network, how many and what network devices are part of the management and support scope?
    • Are any of the network devices are backed by Vendor technical and hardware support?

    a. This information will be provided to awardees

  20. Web Based System
    • What are the current total number of websites, web portals and web applications that DCHFA has?
      a. Any contractor should prepare for 10+ in total.

    • Is there any COTS solution in place to monitor the performance of the website, applications?
      a. This information will be provided to awardees

    • Is there a roadmap/strategy in place to migrate any or all of the websites, applications to a cloud infrastructure? If yes what is the timeframe?
      a. This information will be provided to awardees

  21. IT Equipment and Helpdesk Services
    • Does DCHFA need IT Helpdesk service to be provided from its location or can the Vendor provide the service from its offsite location?
      a. Helpdesk support should be provided on site at DCHFA.

    • What are the total number of assets and users that are required to be managed by helpdesk?
      a. Total number of assets/users is unknown at this time. As the agency expands its services, additional IT helpdesk support may be required for internal and external users.

    • Is there any monitoring/ticketing/ asset management system currently in place?
      a. No

  22. IT Security Risk and Disaster Recovery
    • How many datacenters does DCHFA?
      a. None

    • Is there any Disaster Recovery site, if not then is DCHFA looking for a vendor managed Disaster recovery site?
      a. DCHFA has on and offsite backup

    • What are the network and system security system in place?
      a. This information will be provided to awardees

    • Are there any IDS/IPS in place, is vulnerability and penetration testing part of this scope?
      a. Penetration testing is a part of this scope

  23. Certificate(s) of Good Standing from the District of Columbia and your home jurisdiction. Can we use State of Maryland?
    a. Yes, from District of Columbia and State of Maryland if that is your home jurisdiction

  24. RFP may not exceed twenty-five (25) pages? Would that also include all the nine (9) primary areas of service? Or for each Areas of services? Example if we bid 2 task areas so the min not to exceed 50 pages? Or 3 task 75 pages? Or all 3 is still 25 pages not to exceed?
    a. The requirement for 25 page limitation has been removed. Bidder’s responses to Service Areas shall be clear and concise and should not contain a significant amount of corporate boilerplate marketing information.

  25. Will the Pricing Task and key resume be included to the max 25 page count?
    a. This information will be provided to awardees

  26. Under the DC Department of Small & Local Business Development categories: Will the DISTRICT OF COLUMBIA HOUSING FINANCE AGENCY also use SBA HUBZone certified companies?
    a. Yes

  27. Is there an incumbent contractor currently performing the services requested in the RFP for Information Technology Consulting, Equipment, Technical Support and Management Services?
    a. Yes there is an incumbent performing some service areas requested.

  28. If so, who is the incumbent and what is the value of the current contract?
    a. The incumbent is Network Express. The value of current contract is not relevant for this RFP.

  29. During the pre-bid meeting there was a lot of discussion regarding the Help Desk Services. Please clarify what the DCHFA is looking for in terms of responses to Service Area 5. Are vendors required to respond with a help desk solution? If so will current baseline metrics be provided to support the development of a help desk solution (i.e. number of users, average call volume, required response times, etc.)?
    a. Vendors are recommended to respond with a helpdesk solution that encompasses all organizational aspects. Expectations for metrics can vary and will be discussed upon award.

  30. Where can respondents find the Attachment 1 – Pricing Schedule?
    a. Please see updated RFP document attached.

  31. In section J of the RFP – Cost and Expense it states “Please provide the fixed cost, fixed labor-hour rates, and expenses for the IT Goods and Services to be provided to the Agency as stated in Scope of Services”. Can you expound on the expenses that the RFP is referencing?
    a. Your price for services/goods provided, based upon the Price schedule on the last page of the RFP.

  32. How many awards does the Agency anticipate making under the resultant IDIQ?
    a. There is no pre-determined number.

    What is the anticipated award date and service delivery start date?
    a. The award date of task orders will vary based upon the service area. However, we are looking to award the IDIQ contract soon after the close of the RFP and selection process.

  33. What is the anticipated annual budget for the services delivered under the resultant IDIQ?
    a. This is an IDIQ contract with task orders issued for specific statement of works/projects. The budget will be determined at the task order/project level.

  34. In the section D: Management and Development Team: “The bidder must identify the specific individuals who will be assigned to this project, including senior supervisors, management, developers, and any additional technical staff. Attach a resume for each individual named. If proposing for more than one Service Area, identify if and how staff assignments will change.”

    Since, it’s an IDIQ Contract,
    • Do we need to provide candidates resume or we need to submit sample resume to show our capabilities?

      a. Resumes for management staff shall be provided. However, sample resumes showing capabilities can be provided for technical staff.

  35. Web-based Systems
    • What are the preferred web technologies Eg: Microsoft .Net, Java etc
      a. Microsoft is preferred.

    • What kind of database platform your looking at Eg: SQL, ORACLE etc

      a. This info will be discussed with awardee

    • Are you looking for technologies to develop or are you also interested in product based development and customization based on your requirements.
      a. DCHFA is interested in both areas.

  36. Application Service Provider
    • Can you be a little more specific as to what kind of application services are you looking at Eg: Rest, Web API’s, WCF etc
      a. This info will be discussed with awardee

    • Do you have the hosting servers or do you want us to host on AWS or Azure Clouds.
      a. DCHFA is moving towards the Microsoft Azure Cloud.

  37. IT Consulting Services
    • What are the knowledge areas that you’re looking at for IT consulting?
    • We have a wide range from Developers, DBA’s , Enterprise Architects , Solution Architects, Subject Matter Experts, Testers etc.
      a. Required knowledge areas will be based on the project. At this time, specific knowledge areas are unknown.

    • Any specific domain knowledge that you’re looking for.

      a. No

  38. Documentation
    • We have specialized BA’s and Technical Writers, are you looking for some specific tool for documentation ? Eg; IBM Jazz or general word documentation?

      a. No immediate specification

    • Where do you want the documents to be stored ? Eg: File Net, Documentum, SharePoint etc

      a. This undertaking is to be discussed with awardee

    • What kinds of documentations your looking at ? Eg: BSD (Business Specification Documentation),BRD (Business Requirements Documentation),TDD (Technical Design Document),Story Cards, Use Cases, User Manuals, training Manuals etc.

      a. All of the above with a possibility of others

  39. Is this a completely new requirement?
    a. No, Service Area Five, IT Equipment and Help Desk Services have been provided by a vendor.

  40. If not, what is the name of the current incumbent(s)?
    a. Network Express Inc.

  41. Will the incumbents be able to compete for this IDIQ?
    a. Yes

  42. If this contract is a re-compete, how many TOPRs have been issued against the predecessor contract?
    a. The IDIQ contract is new requirement

  43. How often has the government competed Task Orders against the existing contract?
    a. The IDIQ contract is a new requirement

  44. How many IDIQ’s were issued against the existing contract?
    a. The IDIQ contract is new requirement

  45. Would the government share with industry, the dollar value on all Task Orders released and won under this contract, along with the incumbent contractor or team?
    a. The IDIQ contract is new requirement

  46. What is the place of performance for the work?
    a. DCHFA

  47. Can this work be performed remotely?
    a. Yes, some tasks/services will be accepted remotely

  48. Are there any Security Clearances required by Key Personnel?
    a. Not presently / an NDA must be signed

  49. What is the current number of Key Personnel per Task Orders?
    a. The IDIQ is a new requirement, no previous task orders.

  50. Does the government have an idea of how many IDIQ’s it intends to issue?
    a. The number of awardees has not been pre-determined.

  51. If the work can be performed remotely by the contractor, will a Facilities Clearance be necessary?
    a. Yes if necessary

  52. Are there any other clearances that the winning contractor must have to perform the work? For example: (CMMI DEV / 3, or ISO 9001 – 2008 or higher)?
    a. No

  53. Would the government please state and confirm for industry which positions are considered Key Personnel for this contract and the number of key personnel?
    a. Bidders shall propose the key personnel they feel is required for each service area.

  54. Would the government please clarify for industry whether or not the Project Supervisor and the Senior Supervisor are one in the same person?
    a. That info is to be specified by the contactor.

  55. Does the Prime and Subcontractors need to have both Workers’ Compensation & Employers’ Liability Insurance and Commercial General Liability Insurance (Primary & Umbrella)?
    a. The Prime contractor must have insurance coverage. The prime contractor is liable for all services performed by the prime’s subcontractor.

  56. Where can we find Attachment 1 - Pricing Schedule?
    a. Please see updated RFP document attached.

  57. Throughout the IDIQ DCHFA talks about systems and applications that need to be supported and the 9 Service Areas to be met. Can DCHFA provide a list to the Software and technologies that you currently have today that pertain to the 9 service areas? (i.e. COTS Solutions, ERP Technologies, ERP Softwares and versions, Middleware and interface technologies, SaaS, web-hosting, e-business and e-commerce applications etc...)
    a. This information will not be provided.

  58. Page 8 of the IDIQ, Background Information: #2 – DCHFA asks that Certificate(s) of Good Standing from the District of Columbia and your home jurisdiction be provided. Does this pertain to the Prime or the subcontractors too? If DCHFA’s answer is to the subcontractors too then what if they do not have a Certificate of Good Standing for DC but only their jurisdiction?
    a. Certificates of Good Standings are required for the Prime contractor as the Prime will assume all liability for the services performed by any subcontractors.

  59. Page 9 of the IDIQ, Equal Opportunity and Affirmative Action – DCHFA requests that bidders provide documentation of their policies. Does this pertain to the Prime or to the Subcontractor under the Prime vendor too?
    a. This requirement pertains to the Prime

  60. DCHFA asks for one (1) electronic PDF copy and five (5) copies of our proposal. Are the five (5) copies Hard copies along with one (1) electronic version in PDF format?
    a. Yes, 5 hard copies mailed to the Agency and 1 electronic version in PDF sent via email

  61. What is the estimated budget for this contract?
    a. This is an IDIQ contract with task orders issued for specific statement of works/projects. The budget will be determined at the task order/project level.

  62. How many references are required? Would reference on individual category be suffice or we need to provide the reference on every category?
    a. Bidders should provide a minimum of three (3) references

  63. Is it mandatory to attend the Pre-bid meeting? If yes, then is there any Web-ex option to attend the meeting?
    a. Pre-bid meeting was not mandatory and no Web-ex option was available.

  64. Is there any incumbent providing the same services or do you have an in-house team? If there is an existing incumbent, then please share the names along with the budget that was consumed under the contract.
    a. The incumbent vendor is only providing a portion of the services requested in the RFP. The budget for that contract is not applicable to this RFP.

  65. If we subcontract with any of the following (a) Local Business Enterprise (LBE); (b) Small Business Enterprise (SBE); (c) Disadvantaged Business Enterprise (DBE); (d) Resident Owned Business (ROB); (e) Development Zone Enterprise (DZE); (f) Longtime Resident Business (LRB); (g) Veteran Owned Business (VOB); and (h) Local Manufacturing Business Enterprise (LME). Are we eligible to get the 12 points?
    a. Yes, if the subcontractor is a certified CBE and the CBE number must be included in the proposal.

  66. Page limit is 25, would that be for an individual category or for all?
    a. The requirement for 25 page limitation has been removed. Bidder’s responses to Service Areas shall be clear and concise and should not contain a significant amount of corporate boilerplate marketing information.

  67. If page limit is 25 and we are interested to bid on every category, do we need to draft the proposal for each category (25 pages/proposal or category)?
    a. The requirement for 25 page limitation has been removed. Bidder’s responses to Service Areas shall be clear and concise and should not contain a significant amount of corporate boilerplate marketing information.